Book Image

UiPath Administration and Support Guide

By : Arun Kumar Asokan
Book Image

UiPath Administration and Support Guide

By: Arun Kumar Asokan

Overview of this book

UiPath administration, support, maintenance, monitoring, and deployment activities are mandatory and more challenging than developing bots. This is a major issue for many firms that are looking to scale their RPA programs. This book will help in training new UiPath users/resources involved in administration and support tasks to address existing skill gaps in RPA market. The book starts with an introduction to the UiPath Platform. You'll learn how to set up UiPath Platform administration, support, monitoring, reporting, deployment, and maintenance. After that, you’ll cover advanced topics, such as, using the orchestrator API for support operations, security, and risk management. In addition to this, best practices for each of the topics will be covered. By the end of this book, you will have the knowledge you need to work on the support and monitoring of UiPath programs of any size.
Table of Contents (15 chapters)
1
Part 1: UiPath Platform and Support Setup
5
Part 2: UiPath Administration, Support, DevOps, and Monitoring in Action
10
Part 3: UiPath Maintenance and Future Trends

UiPath Support model

The UiPath Support model determines how value is delivered to the end customer. For our purpose, we will focus on how the UiPath Support team addresses support requests. In this section, we will look at the two main topics of a UiPath Support model:

  1. Sourcing model
  2. Operating model

UiPath Support sourcing model

Usually, IT procurement and vendor management teams drive support sourcing decisions. A typical sourcing model involves the following:

  • Internal resources: All the support and monitoring resources are internal to the company that operates the RPA CoE. This model is popular with a UiPath Support function with low maturity, for instance, programs that are just starting with a few bots or have a strict security and compliance policy where external resources are not allowed, such as in a few US federal programs.
  • Combination of internal and external resources: This is the most popular resourcing model employed in many organizational...