Support policy

UiPath Support policy should be documented, approved, and shared by the RPA CoE leadership team. Policies are rules that must be enforced to provide UiPath Support in the most transparent way possible without any bias and help with standardization and audits.

The support policy document defines the procedures, roles, and responsibilities required to support UiPath processes running in the production environment. It covers various aspects tending toward the roles, responsibilities, processes, and tools that are needed for the following activities:

Figure 2.6 – Support policy building blocks

• Support Requestion: UiPath Support requestion is an important step. The policy document should set the direction for different stakeholders such as business users, external teams, the RPA leadership, and more to submit requests to the UiPath Support team. Here are some essential aspects of this step. Let’s consider the ABC Insurance Corporation...