Book Image

UiPath Administration and Support Guide

By : Arun Kumar Asokan
Book Image

UiPath Administration and Support Guide

By: Arun Kumar Asokan

Overview of this book

UiPath administration, support, maintenance, monitoring, and deployment activities are mandatory and more challenging than developing bots. This is a major issue for many firms that are looking to scale their RPA programs. This book will help in training new UiPath users/resources involved in administration and support tasks to address existing skill gaps in RPA market. The book starts with an introduction to the UiPath Platform. You'll learn how to set up UiPath Platform administration, support, monitoring, reporting, deployment, and maintenance. After that, you’ll cover advanced topics, such as, using the orchestrator API for support operations, security, and risk management. In addition to this, best practices for each of the topics will be covered. By the end of this book, you will have the knowledge you need to work on the support and monitoring of UiPath programs of any size.
Table of Contents (15 chapters)
1
Part 1: UiPath Platform and Support Setup
5
Part 2: UiPath Administration, Support, DevOps, and Monitoring in Action
10
Part 3: UiPath Maintenance and Future Trends

Support policy

UiPath Support policy should be documented, approved, and shared by the RPA CoE leadership team. Policies are rules that must be enforced to provide UiPath Support in the most transparent way possible without any bias and help with standardization and audits.

The support policy document defines the procedures, roles, and responsibilities required to support UiPath processes running in the production environment. It covers various aspects tending toward the roles, responsibilities, processes, and tools that are needed for the following activities:

Figure 2.6 – Support policy building blocks

  • Support Requestion: UiPath Support requestion is an important step. The policy document should set the direction for different stakeholders such as business users, external teams, the RPA leadership, and more to submit requests to the UiPath Support team. Here are some essential aspects of this step. Let’s consider the ABC Insurance Corporation...