Book Image

UiPath Administration and Support Guide

By : Arun Kumar Asokan
Book Image

UiPath Administration and Support Guide

By: Arun Kumar Asokan

Overview of this book

UiPath administration, support, maintenance, monitoring, and deployment activities are mandatory and more challenging than developing bots. This is a major issue for many firms that are looking to scale their RPA programs. This book will help in training new UiPath users/resources involved in administration and support tasks to address existing skill gaps in RPA market. The book starts with an introduction to the UiPath Platform. You'll learn how to set up UiPath Platform administration, support, monitoring, reporting, deployment, and maintenance. After that, you’ll cover advanced topics, such as, using the orchestrator API for support operations, security, and risk management. In addition to this, best practices for each of the topics will be covered. By the end of this book, you will have the knowledge you need to work on the support and monitoring of UiPath programs of any size.
Table of Contents (15 chapters)
1
Part 1: UiPath Platform and Support Setup
5
Part 2: UiPath Administration, Support, DevOps, and Monitoring in Action
10
Part 3: UiPath Maintenance and Future Trends

Extended support setup

The core offering of the UiPath Support team is the production support provided to the bots executing business transactions. To enable a successful RPA operation, the UiPath Support team must constantly communicate to request or provide information to both the internal development and business teams or even the external vendor teams.

Having a good collaboration channel of communication is one of the critical indicators for the UiPath Support team to meet its objectives and improve the team’s value proposition:

Figure 2.8 – The ABC Insurance Corporation Support team collaboration

Internal support

Internal support refers to the different teams in the same organization; let’s say in the case of the ABC Insurance Corporation, the UiPath Support team will reach out to different internal teams at various points in time to request information or assistance to address an open support or monitoring request. They are...