Book Image

UiPath Administration and Support Guide

By : Arun Kumar Asokan
Book Image

UiPath Administration and Support Guide

By: Arun Kumar Asokan

Overview of this book

UiPath administration, support, maintenance, monitoring, and deployment activities are mandatory and more challenging than developing bots. This is a major issue for many firms that are looking to scale their RPA programs. This book will help in training new UiPath users/resources involved in administration and support tasks to address existing skill gaps in RPA market. The book starts with an introduction to the UiPath Platform. You'll learn how to set up UiPath Platform administration, support, monitoring, reporting, deployment, and maintenance. After that, you’ll cover advanced topics, such as, using the orchestrator API for support operations, security, and risk management. In addition to this, best practices for each of the topics will be covered. By the end of this book, you will have the knowledge you need to work on the support and monitoring of UiPath programs of any size.
Table of Contents (15 chapters)
1
Part 1: UiPath Platform and Support Setup
5
Part 2: UiPath Administration, Support, DevOps, and Monitoring in Action
10
Part 3: UiPath Maintenance and Future Trends

Continuous improvement setup for UiPath support

Continuous improvement initiatives are one of the most neglected UiPath support enablers, but they will be the most valuable to the entire UiPath program when implemented correctly. Ongoing improvement initiatives can be introduced right from the inception of the UiPath support team.

The ABC Insurance Corporation UiPath CoE support team used to get frequent incidents on a critical financial process that failed every day due to an application timeout exception. The Support team member would get involved to clear the error message, update the inputs sheet, and then rerun the job. As this was very frequent, it took a lot of time, and Jennifer identified this pain point and came up with an improvement plan to create a support utility that will perform these manual steps when this job faults. The support job will be triggered when the parent job fails. The job will perform the support steps and rerun the original job. The same approach...