Book Image

UiPath Administration and Support Guide

By : Arun Kumar Asokan
Book Image

UiPath Administration and Support Guide

By: Arun Kumar Asokan

Overview of this book

UiPath administration, support, maintenance, monitoring, and deployment activities are mandatory and more challenging than developing bots. This is a major issue for many firms that are looking to scale their RPA programs. This book will help in training new UiPath users/resources involved in administration and support tasks to address existing skill gaps in RPA market. The book starts with an introduction to the UiPath Platform. You'll learn how to set up UiPath Platform administration, support, monitoring, reporting, deployment, and maintenance. After that, you’ll cover advanced topics, such as, using the orchestrator API for support operations, security, and risk management. In addition to this, best practices for each of the topics will be covered. By the end of this book, you will have the knowledge you need to work on the support and monitoring of UiPath programs of any size.
Table of Contents (15 chapters)
1
Part 1: UiPath Platform and Support Setup
5
Part 2: UiPath Administration, Support, DevOps, and Monitoring in Action
10
Part 3: UiPath Maintenance and Future Trends

Robot Management and Common Support Activities

This chapter will provide an overview of UiPath Robot administration and help you to understand real-life support activities. Handling UiPath support requests within an enterprise setup is the core responsibility of the UiPath support personnel. A good understanding of request categorization based on priority and complexity is needed for the support team to triage incoming support requests. Support requests are usually managed by an IT Service Management (ITSM) system such as ServiceNow or Zoho. Hence, basic training in the ITSM needs to be provided to the UiPath support team to utilize and handle requests in the system.

The sections of the chapters are designed to give the readers context from a practical note. It is done by extending the UiPath support persona introduced in previous chapters. Jennifer from ABC Insurance Corporation’s Robotic Process Automation (RPA) team will perform different tasks assigned to her in the...