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UiPath Administration and Support Guide

UiPath Administration and Support Guide

By : Arun Kumar Asokan
4.7 (10)
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UiPath Administration and Support Guide

UiPath Administration and Support Guide

4.7 (10)
By: Arun Kumar Asokan
Buy this Book

Overview of this book

UiPath administration, support, maintenance, monitoring, and deployment activities are mandatory and more challenging than developing bots. This is a major issue for many firms that are looking to scale their RPA programs. This book will help in training new UiPath users/resources involved in administration and support tasks to address existing skill gaps in RPA market. The book starts with an introduction to the UiPath Platform. You'll learn how to set up UiPath Platform administration, support, monitoring, reporting, deployment, and maintenance. After that, you’ll cover advanced topics, such as, using the orchestrator API for support operations, security, and risk management. In addition to this, best practices for each of the topics will be covered. By the end of this book, you will have the knowledge you need to work on the support and monitoring of UiPath programs of any size.
Table of Contents (15 chapters)
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Preface
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Preface
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Who this book is for
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What this book covers
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To get the most out of this book
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Prerequisite steps
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Download the color images
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Conventions used
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Get in touch
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Share Your Thoughts
1
Part 1: UiPath Platform and Support Setup
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Part 1: UiPath Platform and Support Setup
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2
Chapter 1: Understanding UiPath Platform Constructs and Setup
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Chapter 1: Understanding UiPath Platform Constructs and Setup
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UiPath Platform overview
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On-prem UiPath Orchestrator
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Cloud – UiPath Orchestrator
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Program organization
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Summary
3
Chapter 2: Defining UiPath Support Strategy, Framework, and Models
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Chapter 2: Defining UiPath Support Strategy, Framework, and Models
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UiPath Support strategy and framework
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UiPath Support model
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Support policy
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Support life cycle
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Extended support setup
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ABC Insurance Corporation UiPath Support strategy, framework, and models in action
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Summary
4
Chapter 3: Setting Up UiPath Support Enablers
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Chapter 3: Setting Up UiPath Support Enablers
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UiPath RPA support enabler components
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UiPath monitoring setup
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UiPath reporting setup
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UiPath deployment setup
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Continuous improvement setup for UiPath support
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Knowledge management setup for UiPath support
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Summary
5
Part 2: UiPath Administration, Support, DevOps, and Monitoring in Action
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Part 2: UiPath Administration, Support, DevOps, and Monitoring in Action
6
Chapter 4: UiPath Orchestrator Administration
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Chapter 4: UiPath Orchestrator Administration
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A UiPath Orchestrator overview
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UiPath cloud administration
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Tenant-level entities administration
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Folder level entities administration
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UiPath Orchestrator use cases and best practices
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Summary
7
Chapter 5: Robot Management and Common Support Activities
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Chapter 5: Robot Management and Common Support Activities
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Robot management
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P1 – A high-priority support request
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P2 – A medium-priority support request
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P3 – A low-priority support request
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Other support requests
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Summary
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Chapter 6: DevOps in UiPath
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Chapter 6: DevOps in UiPath
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UiPath build and deployment management
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DevOps and its lifecycle
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Continuous Development and Continuous Integration
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Continuous testing, deployment, and monitoring
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DevOps in action in the ABC Insurance UiPath CoE
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Summary
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Chapter 7: Monitoring and Reporting in UiPath
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Chapter 7: Monitoring and Reporting in UiPath
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The UiPath monitoring and reporting framework
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Level 1 – Business-level monitoring and reporting
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Level 2 – Application-level monitoring and reporting
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Level 3 – Infrastructure-level monitoring and reporting
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Monitoring and reporting options and best practices for the UiPath program
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Summary
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Part 3: UiPath Maintenance and Future Trends
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Part 3: UiPath Maintenance and Future Trends
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Chapter 8: UiPath Maintenance and Upgrade
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Chapter 8: UiPath Maintenance and Upgrade
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UiPath platform maintenance (on-premises)
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UiPath system health check (on-premises)
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Robot machine maintenance
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Other UiPath maintenance activities
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UiPath platform upgrade activities (on-premises)
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Summary
12
Chapter 9: UiPath Support – Advanced Topics and Future Trends
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Chapter 9: UiPath Support – Advanced Topics and Future Trends
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UiPath Self Service support catalog
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UiPath Support apps
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Advanced topics
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UiPath product ecosystem support
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Future trends in UiPath support and administration
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Summary
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Index
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Index
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Why subscribe?
14
Other Books You May Enjoy
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Other Books You May Enjoy
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Packt is searching for authors like you
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P1 – A high-priority support request

A support request with a high impact on business operations and marked as business urgent is marked as a P1 ticket. All the support requests flowing through the UiPath support queue will be triaged to confirm their priority level. Priority 1 issues are given the most importance by the UiPath support team and the SLA is shorter than that of other types of requests.

In ABC Insurance Corporation, if a support request is triaged and P1 is confirmed, a dedicated support team member is assigned to that request. All the existing resources will be channeled to this request until the issue is resolved. UiPath developers will also be involved to consult on possible fixes for P1 if required.

Note

A P1 incident is one of the essential metrics tracked by the UiPath CoE leadership team. SLA adherence and reducing the P1 instances are the two most important objectives for the UiPath support team.

Let’s look at a few scenarios of how...

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