Book Image

UiPath Administration and Support Guide

By : Arun Kumar Asokan
Book Image

UiPath Administration and Support Guide

By: Arun Kumar Asokan

Overview of this book

UiPath administration, support, maintenance, monitoring, and deployment activities are mandatory and more challenging than developing bots. This is a major issue for many firms that are looking to scale their RPA programs. This book will help in training new UiPath users/resources involved in administration and support tasks to address existing skill gaps in RPA market. The book starts with an introduction to the UiPath Platform. You'll learn how to set up UiPath Platform administration, support, monitoring, reporting, deployment, and maintenance. After that, you’ll cover advanced topics, such as, using the orchestrator API for support operations, security, and risk management. In addition to this, best practices for each of the topics will be covered. By the end of this book, you will have the knowledge you need to work on the support and monitoring of UiPath programs of any size.
Table of Contents (15 chapters)
1
Part 1: UiPath Platform and Support Setup
5
Part 2: UiPath Administration, Support, DevOps, and Monitoring in Action
10
Part 3: UiPath Maintenance and Future Trends

P1 – A high-priority support request

A support request with a high impact on business operations and marked as business urgent is marked as a P1 ticket. All the support requests flowing through the UiPath support queue will be triaged to confirm their priority level. Priority 1 issues are given the most importance by the UiPath support team and the SLA is shorter than that of other types of requests.

In ABC Insurance Corporation, if a support request is triaged and P1 is confirmed, a dedicated support team member is assigned to that request. All the existing resources will be channeled to this request until the issue is resolved. UiPath developers will also be involved to consult on possible fixes for P1 if required.

Note

A P1 incident is one of the essential metrics tracked by the UiPath CoE leadership team. SLA adherence and reducing the P1 instances are the two most important objectives for the UiPath support team.

Let’s look at a few scenarios of how...