Book Image

UiPath Administration and Support Guide

By : Arun Kumar Asokan
Book Image

UiPath Administration and Support Guide

By: Arun Kumar Asokan

Overview of this book

UiPath administration, support, maintenance, monitoring, and deployment activities are mandatory and more challenging than developing bots. This is a major issue for many firms that are looking to scale their RPA programs. This book will help in training new UiPath users/resources involved in administration and support tasks to address existing skill gaps in RPA market. The book starts with an introduction to the UiPath Platform. You'll learn how to set up UiPath Platform administration, support, monitoring, reporting, deployment, and maintenance. After that, you’ll cover advanced topics, such as, using the orchestrator API for support operations, security, and risk management. In addition to this, best practices for each of the topics will be covered. By the end of this book, you will have the knowledge you need to work on the support and monitoring of UiPath programs of any size.

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Table of Contents (15 chapters)
Preface
Preface
Who this book is for
What this book covers
To get the most out of this book
Prerequisite steps
Download the color images
Conventions used
Get in touch
Share Your Thoughts
1
Part 1: UiPath Platform and Support Setup
Part 1: UiPath Platform and Support Setup
Free Chapter
2
Chapter 1: Understanding UiPath Platform Constructs and Setup
Chapter 1: Understanding UiPath Platform Constructs and Setup
UiPath Platform overview
On-prem UiPath Orchestrator
Cloud – UiPath Orchestrator
Program organization
Summary
3
Chapter 2: Defining UiPath Support Strategy, Framework, and Models
Chapter 2: Defining UiPath Support Strategy, Framework, and Models
UiPath Support strategy and framework
UiPath Support model
Support policy
Support life cycle
Extended support setup
ABC Insurance Corporation UiPath Support strategy, framework, and models in action
Summary
4
Chapter 3: Setting Up UiPath Support Enablers
Chapter 3: Setting Up UiPath Support Enablers
UiPath RPA support enabler components
UiPath monitoring setup
UiPath reporting setup
UiPath deployment setup
Continuous improvement setup for UiPath support
Knowledge management setup for UiPath support
Summary
5
Part 2: UiPath Administration, Support, DevOps, and Monitoring in Action
Part 2: UiPath Administration, Support, DevOps, and Monitoring in Action
6
Chapter 4: UiPath Orchestrator Administration
Chapter 4: UiPath Orchestrator Administration
A UiPath Orchestrator overview
UiPath cloud administration
Tenant-level entities administration
Folder level entities administration
UiPath Orchestrator use cases and best practices
Summary
7
Chapter 5: Robot Management and Common Support Activities
Chapter 5: Robot Management and Common Support Activities
Robot management
P1 – A high-priority support request
P2 – A medium-priority support request
P3 – A low-priority support request
Other support requests
Summary
8
Chapter 6: DevOps in UiPath
Chapter 6: DevOps in UiPath
UiPath build and deployment management
DevOps and its lifecycle
Continuous Development and Continuous Integration
Continuous testing, deployment, and monitoring
DevOps in action in the ABC Insurance UiPath CoE
Summary
9
Chapter 7: Monitoring and Reporting in UiPath
Chapter 7: Monitoring and Reporting in UiPath
The UiPath monitoring and reporting framework
Level 1 – Business-level monitoring and reporting
Level 2 – Application-level monitoring and reporting
Level 3 – Infrastructure-level monitoring and reporting
Monitoring and reporting options and best practices for the UiPath program
Summary
10
Part 3: UiPath Maintenance and Future Trends
Part 3: UiPath Maintenance and Future Trends
11
Chapter 8: UiPath Maintenance and Upgrade
Chapter 8: UiPath Maintenance and Upgrade
UiPath platform maintenance (on-premises)
UiPath system health check (on-premises)
Robot machine maintenance
Other UiPath maintenance activities
UiPath platform upgrade activities (on-premises)
Summary
12
Chapter 9: UiPath Support – Advanced Topics and Future Trends
Chapter 9: UiPath Support – Advanced Topics and Future Trends
UiPath Self Service support catalog
UiPath Support apps
Advanced topics
UiPath product ecosystem support
Future trends in UiPath support and administration
Summary
13
Index
Index
Why subscribe?
14
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P2 – A medium-priority support request

A support request is categorized as a medium priority when the impact on business operation and the urgency to solve it is relatively moderate compared to P1. In the ABC Insurance Corporation RPA support team, medium-priority requests are usually categorized as P2 tickets, and the accepted SLA might be applicable. The UiPath development team can also be consulted for a few P2-type support requests.

Most of the business requests are classified into P2 issues or requests. In ABC Insurance Corporation, if a support request is triaged and P2 is confirmed, anyone from the support team can handle this request. The incident can be assigned to other team members as well.

Let’s get into the details of a few P2 support requests handled by Jennifer, which are outlined in the next section.

S1 – A business query on the failed job run

Process: An Unattended bot generates a consolidated Aged Claims report based on different...

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