Book Image

UiPath Administration and Support Guide

By : Arun Kumar Asokan
Book Image

UiPath Administration and Support Guide

By: Arun Kumar Asokan

Overview of this book

UiPath administration, support, maintenance, monitoring, and deployment activities are mandatory and more challenging than developing bots. This is a major issue for many firms that are looking to scale their RPA programs. This book will help in training new UiPath users/resources involved in administration and support tasks to address existing skill gaps in RPA market. The book starts with an introduction to the UiPath Platform. You'll learn how to set up UiPath Platform administration, support, monitoring, reporting, deployment, and maintenance. After that, you’ll cover advanced topics, such as, using the orchestrator API for support operations, security, and risk management. In addition to this, best practices for each of the topics will be covered. By the end of this book, you will have the knowledge you need to work on the support and monitoring of UiPath programs of any size.
Table of Contents (15 chapters)
1
Part 1: UiPath Platform and Support Setup
5
Part 2: UiPath Administration, Support, DevOps, and Monitoring in Action
10
Part 3: UiPath Maintenance and Future Trends

P2 – A medium-priority support request

A support request is categorized as a medium priority when the impact on business operation and the urgency to solve it is relatively moderate compared to P1. In the ABC Insurance Corporation RPA support team, medium-priority requests are usually categorized as P2 tickets, and the accepted SLA might be applicable. The UiPath development team can also be consulted for a few P2-type support requests.

Most of the business requests are classified into P2 issues or requests. In ABC Insurance Corporation, if a support request is triaged and P2 is confirmed, anyone from the support team can handle this request. The incident can be assigned to other team members as well.

Let’s get into the details of a few P2 support requests handled by Jennifer, which are outlined in the next section.

S1 – A business query on the failed job run

Process: An Unattended bot generates a consolidated Aged Claims report based on different...