Book Image

UiPath Administration and Support Guide

By : Arun Kumar Asokan
Book Image

UiPath Administration and Support Guide

By: Arun Kumar Asokan

Overview of this book

UiPath administration, support, maintenance, monitoring, and deployment activities are mandatory and more challenging than developing bots. This is a major issue for many firms that are looking to scale their RPA programs. This book will help in training new UiPath users/resources involved in administration and support tasks to address existing skill gaps in RPA market. The book starts with an introduction to the UiPath Platform. You'll learn how to set up UiPath Platform administration, support, monitoring, reporting, deployment, and maintenance. After that, you’ll cover advanced topics, such as, using the orchestrator API for support operations, security, and risk management. In addition to this, best practices for each of the topics will be covered. By the end of this book, you will have the knowledge you need to work on the support and monitoring of UiPath programs of any size.
Table of Contents (15 chapters)
1
Part 1: UiPath Platform and Support Setup
5
Part 2: UiPath Administration, Support, DevOps, and Monitoring in Action
10
Part 3: UiPath Maintenance and Future Trends

Other support requests

This section will cover a few ad hoc support requests that fall into complex and periodic UiPath support requests. Let’s view the detail in the following section.

Complex support requests

This section of the chapter explains a few complex support requests handled by Jennifer. A support request is categorized as a complex one when external teams are involved in solving an issue. It can be a different team in the same organization or a vendor’s support team. Even the UiPath official support team will be involved if there are UiPath platform-specific issues.

Complex requests can be categorized as P1, P2, or P3, and an accepted SLA may also be applicable. These are challenging tasks for the UiPath support personnel and a few scenarios covered in this section will help you prepare to handle these complex UiPath support requests.

Note

As UiPath support personnel, having an overall knowledge of the RPA ecosystem is needed to handle complex...