Book Image

UiPath Administration and Support Guide

By : Arun Kumar Asokan
Book Image

UiPath Administration and Support Guide

By: Arun Kumar Asokan

Overview of this book

UiPath administration, support, maintenance, monitoring, and deployment activities are mandatory and more challenging than developing bots. This is a major issue for many firms that are looking to scale their RPA programs. This book will help in training new UiPath users/resources involved in administration and support tasks to address existing skill gaps in RPA market. The book starts with an introduction to the UiPath Platform. You'll learn how to set up UiPath Platform administration, support, monitoring, reporting, deployment, and maintenance. After that, you’ll cover advanced topics, such as, using the orchestrator API for support operations, security, and risk management. In addition to this, best practices for each of the topics will be covered. By the end of this book, you will have the knowledge you need to work on the support and monitoring of UiPath programs of any size.
Table of Contents (15 chapters)
1
Part 1: UiPath Platform and Support Setup
5
Part 2: UiPath Administration, Support, DevOps, and Monitoring in Action
10
Part 3: UiPath Maintenance and Future Trends

Summary

Having a practical understanding of how to manage Robots and real-life use cases in UiPath support operations is vital for any new UiPath support personnel. We started this chapter with an introduction to Robot management. The first section covered all the basics of how a Robot entity in Orchestrator is related to the software client on a virtual machine.

The support prioritization framework used by ABC Insurance Corporation was introduced before we got into the different support ticket details. The following section discussed the core functions of handling P1 high-priority support tickets with three use cases. The same pattern was followed in the next two sections, which discussed medium-priority and low-priority support requests.

In the next section, a few complex support requests were discussed to outline the challenging aspects of this UiPath support role. Finally, many periodic support requests were outlined to give you different flavors of the support requests you...