Summary
Having a practical understanding of how to manage Robots and real-life use cases in UiPath support operations is vital for any new UiPath support personnel. We started this chapter with an introduction to Robot management. The first section covered all the basics of how a Robot entity in Orchestrator is related to the software client on a virtual machine.
The support prioritization framework used by ABC Insurance Corporation was introduced before we got into the different support ticket details. The following section discussed the core functions of handling P1 high-priority support tickets with three use cases. The same pattern was followed in the next two sections, which discussed medium-priority and low-priority support requests.
In the next section, a few complex support requests were discussed to outline the challenging aspects of this UiPath support role. Finally, many periodic support requests were outlined to give you different flavors of the support requests you...