Book Image

Power Platform and the AI Revolution

By : Aaron Guilmette
Book Image

Power Platform and the AI Revolution

By: Aaron Guilmette

Overview of this book

In this AI era, employing leading machine learning and AI models such as ChatGPT for responding to customer feedback and prototyping applications is crucial to drive business success in the competitive market. This book is an indispensable guide to integrating cutting-edge technology into business operations and leveraging AI to analyze sentiment at scale, helping free up valuable time to enhance customer relationships. Immerse yourself in the future of AI-enabled application development by working with Power Automate, Power Apps, and the new Copilot Studio. With this book, you’ll learn foundational AI concepts as you explore the extensive capabilities of the low-code Power Platform. You’ll see how Microsoft's advanced machine learning technologies can streamline common business tasks such as extracting key data elements from customer documents, reviewing customer emails, and validating passports and drivers’ licenses. The book also guides you in harnessing the power of generative AI to expedite tasks like creating executive summaries, building presentations, and analyzing resumes. You’ll build apps using natural language prompting and see how ChatGPT can be used to power chatbots in your organization. By the end of this book, you’ll have charted your path to developing your own reusable AI automation patterns to propel your business operations into the future.
Table of Contents (16 chapters)

Creating a Generative AI-Based Bot

So far, we’ve worked on things that are pretty limited as far as human interaction goes – you create a file, start a process, send an email, and then hand it off to an app or a flow and wait for a result. It can be great.

However, when dealing with people sometimes a little more is needed – such as some level of response and follow-up, someone (or something) that can understand their questions – even if they’re not exactly phrased in the right way. This is an area where a generative, conversational AI bot can be helpful.

In many large companies, human resources is one of the busiest departments – constantly being bombarded by people trying to figure out where the latest benefits forms are, what the vacation accrual policy is, or where to apply for a corporate credit card. While frequently asked question (FAQ) sites have been staples of the self-service world since websites were created, they can be cumbersome...