Book Image

Power Platform and the AI Revolution

By : Aaron Guilmette
Book Image

Power Platform and the AI Revolution

By: Aaron Guilmette

Overview of this book

In this AI era, employing leading machine learning and AI models such as ChatGPT for responding to customer feedback and prototyping applications is crucial to drive business success in the competitive market. This book is an indispensable guide to integrating cutting-edge technology into business operations and leveraging AI to analyze sentiment at scale, helping free up valuable time to enhance customer relationships. Immerse yourself in the future of AI-enabled application development by working with Power Automate, Power Apps, and the new Copilot Studio. With this book, you’ll learn foundational AI concepts as you explore the extensive capabilities of the low-code Power Platform. You’ll see how Microsoft's advanced machine learning technologies can streamline common business tasks such as extracting key data elements from customer documents, reviewing customer emails, and validating passports and drivers’ licenses. The book also guides you in harnessing the power of generative AI to expedite tasks like creating executive summaries, building presentations, and analyzing resumes. You’ll build apps using natural language prompting and see how ChatGPT can be used to power chatbots in your organization. By the end of this book, you’ll have charted your path to developing your own reusable AI automation patterns to propel your business operations into the future.
Table of Contents (16 chapters)

Learning about the solution

In this solution, we’ll be exploring the new Copilot Studio, the upgraded home for copilots – previously known as Power Virtual Agents. This set of development tools enables users to build powerful chatbots using a guided, no-code graphical interface.

These chatbots are used to automate conversations and interactwith customers or employees without the need for direct human intervention – perfect for our human resources scenario.

Before we dig in, let’s talk about the features and capabilities of copilots at a high level:

  • Integration across the Microsoft 365 ecosystem: Chatbots can integrate with various Microsoft products and services (such as Dynamics 365, Power BI, and Azure services), as well as external systems through APIs. This integration allows the chatbots to perform complex actions and retrieve data from other systems as part of the conversation flow.
  • Using AI and natural language processing: Copilots...