Book Image

Power Platform and the AI Revolution

By : Aaron Guilmette
Book Image

Power Platform and the AI Revolution

By: Aaron Guilmette

Overview of this book

In this AI era, employing leading machine learning and AI models such as ChatGPT for responding to customer feedback and prototyping applications is crucial to drive business success in the competitive market. This book is an indispensable guide to integrating cutting-edge technology into business operations and leveraging AI to analyze sentiment at scale, helping free up valuable time to enhance customer relationships. Immerse yourself in the future of AI-enabled application development by working with Power Automate, Power Apps, and the new Copilot Studio. With this book, you’ll learn foundational AI concepts as you explore the extensive capabilities of the low-code Power Platform. You’ll see how Microsoft's advanced machine learning technologies can streamline common business tasks such as extracting key data elements from customer documents, reviewing customer emails, and validating passports and drivers’ licenses. The book also guides you in harnessing the power of generative AI to expedite tasks like creating executive summaries, building presentations, and analyzing resumes. You’ll build apps using natural language prompting and see how ChatGPT can be used to power chatbots in your organization. By the end of this book, you’ll have charted your path to developing your own reusable AI automation patterns to propel your business operations into the future.
Table of Contents (16 chapters)

Designing a solution

When developing a copilot, the first question that must be answered is, what is the goal of this copilot? In this case, we’re going to build a copilot that answers human resources questions based on a mix of pre-defined topics and organizational content (RAG). The content will be sourced from a sample set of human resources policy documentation and include information such as the organization’s employee handbook, vacation policy, internet usage policy, cell phone policy, and work-from-home policy.

When designing chatbots, you’ll want to consider questions such as the following:

  • What kinds of topics should be included?
  • What are possible scenarios for the topics? What categories do the scenarios fall into, such as informational, task completion, or troubleshooting?
  • What types of trigger words, phrases, or questions could you, as a user, utter to activate a particular topic?
  • What kind of information or outcomes would you...