Book Image

Power Platform and the AI Revolution

By : Aaron Guilmette
Book Image

Power Platform and the AI Revolution

By: Aaron Guilmette

Overview of this book

In this AI era, employing leading machine learning and AI models such as ChatGPT for responding to customer feedback and prototyping applications is crucial to drive business success in the competitive market. This book is an indispensable guide to integrating cutting-edge technology into business operations and leveraging AI to analyze sentiment at scale, helping free up valuable time to enhance customer relationships. Immerse yourself in the future of AI-enabled application development by working with Power Automate, Power Apps, and the new Copilot Studio. With this book, you’ll learn foundational AI concepts as you explore the extensive capabilities of the low-code Power Platform. You’ll see how Microsoft's advanced machine learning technologies can streamline common business tasks such as extracting key data elements from customer documents, reviewing customer emails, and validating passports and drivers’ licenses. The book also guides you in harnessing the power of generative AI to expedite tasks like creating executive summaries, building presentations, and analyzing resumes. You’ll build apps using natural language prompting and see how ChatGPT can be used to power chatbots in your organization. By the end of this book, you’ll have charted your path to developing your own reusable AI automation patterns to propel your business operations into the future.
Table of Contents (16 chapters)

Customizing the copilot

First, we’ll start by configuring our curated content and conversation paths. As you’ll recall from earlier, this type of configuration, called a topic, is used when you have an idea of what a user might ask and where the best matching content is located. You can also use topics to integrate your copilot with other Power Platform components, such as a flow.

Creating a new topic that uses ChatGPT

The process for creating a new topic is very similar to creating a Power Automate flow. Like a flow, a topic has triggers and actions and can utilize conditions to determine what paths to take.

In this example, we’ll create a simple topic:

  1. On the Topics page, click Create. Point to Topic, and then select Create from description with Copilot.
Figure 12.5 – Creating a new topic

Figure 12.5 – Creating a new topic

  1. In the Create from description with Copilot dialog box, in the Name your topic text field, provide a name for...