Book Image

Power Platform and the AI Revolution

By : Aaron Guilmette
Book Image

Power Platform and the AI Revolution

By: Aaron Guilmette

Overview of this book

In this AI era, employing leading machine learning and AI models such as ChatGPT for responding to customer feedback and prototyping applications is crucial to drive business success in the competitive market. This book is an indispensable guide to integrating cutting-edge technology into business operations and leveraging AI to analyze sentiment at scale, helping free up valuable time to enhance customer relationships. Immerse yourself in the future of AI-enabled application development by working with Power Automate, Power Apps, and the new Copilot Studio. With this book, you’ll learn foundational AI concepts as you explore the extensive capabilities of the low-code Power Platform. You’ll see how Microsoft's advanced machine learning technologies can streamline common business tasks such as extracting key data elements from customer documents, reviewing customer emails, and validating passports and drivers’ licenses. The book also guides you in harnessing the power of generative AI to expedite tasks like creating executive summaries, building presentations, and analyzing resumes. You’ll build apps using natural language prompting and see how ChatGPT can be used to power chatbots in your organization. By the end of this book, you’ll have charted your path to developing your own reusable AI automation patterns to propel your business operations into the future.
Table of Contents (16 chapters)

Configuring a sentiment analysis flow

As you learned earlier in this chapter, sentiment analysis provides a mechanism to evaluate content’s tone and provide an output. To address the business scenario of responding to negative customer feedback, you can use a sentiment analysis flow to process messages that are received by the shared mailbox.

What do I do if I’m stuck?

If you run into a roadblock for some reason (can’t find a feature, an option isn’t showing up, or something is unclear), help is only a click away! You can download this chapter’s artifacts from our GitHub site: https://github.com/PacktPublishing/Power-Platform-and-the-AI-Revolution.

Let’s create the flow:

  1. Navigate to the Power Automate Maker Portal (https://make.powerautomate.com).
  2. From the navigation menu, select Create.
  3. Under Start from blank, select Automated cloud flow:
Figure 6.8 – Starting a new flow

Figure 6.8 – Starting a new flow

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