Capturing interactions with a cross-functional diagram
Once the relationships between the actors of a process are agreed to, then it is time to define exactly what happens between them, and when. This is best depicted in a cross-functional flowchart diagram, which is sometimes called a swimlane diagram. In this type of diagram, the actors, or organizational teams, are shown as horizontal or vertical bands, and the steps that must be done are linked together in the sequence that they follow. The following example shows the process steps and flow of responsibility for actions, from the start to the end, of the final draft stage of this book.
Figure 1.13 – An example of a cross-functional flowchart diagram
In the preceding example, each step has been shown as a sub-process to indicate that there is a further breakdown of each step in another diagram. Other cross-functional flowcharts could be a mixture of process and sub-process shapes.
Flowcharts...