Book Image

Jira 8 Administration Cookbook - Third Edition

By : Patrick Li
Book Image

Jira 8 Administration Cookbook - Third Edition

By: Patrick Li

Overview of this book

Jira is a project management tool used widely by organizations to plan, track, and release software. Jira administrators are at the heart of these processes and need to know how to successfully administer and customize Jira offerings. This updated Jira 8 Administration Cookbook demonstrates how to efficiently work with Jira Core and Jira Service Desk. The book starts with a variety of recipes to help you manage users and workflows. You'll learn how to set up custom forms and capture important data with custom fields and screens. Next, you'll gain insights into the latest email capabilities, which will assist you with everything from managing outgoing email rules to processing incoming emails for automated issue creation. Later, you'll be guided through running scripts to automate tasks, getting easy access to logs, and even working with tools to troubleshoot problems. The book will also ensure you understand how to integrate Jira with Slack, set up SSO with Google, and delegate administrator permissions. Finally, a dedicated section on Jira Service Desk will enable you to set up and customize your own support portal, work with internal teams to solve problems, and achieve optimized services with Service Level Agreement (SLA). By the end of this book, you'll have the skills you need to extend and customize your Jira implementation effectively.
Table of Contents (11 chapters)

Jira Server Administration

Atlassian Jira is a popular issue tracking system used by many companies across the Globe. One of its strengths, unlike most other enterprise software, is that it does not take days or weeks to install and implement, and is very simple to upgrade and maintain.

We will assume that you already know how to install a brand-new Jira system. So, we will explore common administration tasks, such as upgrading and migrating your Jira, and we'll look at different options, ranging from using the new automated upgrade utility provided by Atlassian to doing everything from scratch. We will also look at some other neat tricks for you as an administrator, such as resetting the admin password to get you out of sticky situations.

Since Jira is now a family of products, including Jira Core (which is the old Jira Classic before Jira 7), Jira Software (which is Jira Core plus agile capabilities), and Jira Service Desk (which is Jira Core plus the old Jira Service Desk add-on), recipes in this book will use the term Jira to refer to the most popular of the three, Jira Software.

In this chapter, we will cover the following topics:

  • Installing Jira for production use
  • Upgrading Jira with an installer
  • Upgrading Jira manually
  • Migrating Jira to another environment
  • Setting up the context path for Jira
  • Setting up SSL
  • Installing SSL certificates from other applications
  • Resetting the Jira administrator password
  • Importing data from CSV
  • Copying configurations between Jira instances