Book Image

Microsoft 365 and SharePoint Online Cookbook

By : Gaurav Mahajan, Sudeep Ghatak
Book Image

Microsoft 365 and SharePoint Online Cookbook

By: Gaurav Mahajan, Sudeep Ghatak

Overview of this book

Microsoft Office 365 provides tools for managing organizational tasks like content management, communication, report creation, and business automation processes. With this book, you'll get to grips with popular apps from Microsoft, enabling workspace collaboration and productivity using Microsoft SharePoint Online, Teams, and the Power Platform. In addition to guiding you through the implementation of Microsoft 365 apps, this practical guide helps you to learn from a Microsoft consultant's extensive experience of working with the Microsoft business suite. This cookbook covers recipes for implementing SharePoint Online for various content management tasks. You'll learn how to create sites for your organization and enhance collaboration across the business and then see how you can boost productivity with apps such as Microsoft Teams, Power Platform, Planner, Delve, and M365 Groups. You'll find out how to use the Power Platform to make the most of Power Apps, Power Automate, Power BI, and Power Virtual Agents. Finally, the book focuses on the SharePoint framework, which helps you to build custom Teams and SharePoint solutions. By the end of the book, you will be ready to use Microsoft 365 and SharePoint Online to enhance business productivity using a broad set of tools.
Table of Contents (22 chapters)

Creating a topic

In Power Virtual Agents, a topic defines the bot's business logic and process flow. Topicsare individual process flows that have a trigger and one or more nodes.

When you create a bot, you will see that some topics are available by default. You get four default user topics and eight default system topics. You can edit both of these topic types in the same manner as the topics you create, but you cannot delete them:

A bot will execute a specific topic based on what the user types. A topic has a number of trigger phrases. Phrases are the questions or keywords that the user is likely to type. The bot uses natural language understanding to interpret what a customer wants to know. An example can be seen here.

The topic shown in the following screenshot gets triggered if the user types one of the phrases provided:

Getting ready

You will need a Power Virtual Agent license...