Book Image

Microsoft Power Platform Functional Consultant: PL-200 Exam Guide

By : Julian Sharp
Book Image

Microsoft Power Platform Functional Consultant: PL-200 Exam Guide

By: Julian Sharp

Overview of this book

The Power Platform Functional Consultant Associate (PL-200) exam tests and validates the practical skills of Power Platform users who are proficient in developing solutions by combining the tools in Power Platform and the Microsoft 365 ecosystem based on business needs. This certification guide offers complete, up-to-date coverage of the PL-200 exam so you can prepare effectively for the exam. Written in a clear, succinct way with self-assessment questions, exam tips, and mock exams with detailed explanations of solutions, this book covers common day-to-day activities involved in configuring Power Platform, such as managing entities, creating apps, implementing security, and managing system change. You'll also explore the role of a functional consultant in creating a data model in the Microsoft Dataverse (formerly Common Data Service). Moving ahead, you'll learn how to design the user experience and even build model-driven and canvas apps. As you progress, the book will show you how to manage automation and create chatbots. Finally, you'll understand how to display your data with Power BI and integrate Power Platform with Microsoft 365 and Microsoft Teams. By the end of this book, you'll be well-versed with the essential concepts and techniques required to prepare for the PL-200 certification exam.
Table of Contents (34 chapters)
Section 1: Introduction
Section 2: Microsoft Dataverse
Section 3: Power Apps
Section 4: Automation
Section 5: Power Virtual Agents
Section 6: Integrations

Use cases for Power Virtual Agents

Chatbots automate responses to questions and requests. There are many scenarios where chatbots can be used to enhance your organization's productivity. Some of the uses for chatbots are as follows:

  • Customer support: Automation of customer support using a chatbot on a website. The chatbot can answer simple questions such as what are your opening hours?, when will my order be delivered?, and how do I return this item I purchased? Chatbots can deliver responses promptly and can easily be scaled during peak loads to handle multiple requests. Chatbots can also escalate to a human agent if necessary.
  • Sales help: Chatbots can be used internally to support sales users by providing information on products, pricing, and availability.
  • Ticket sales: A chatbot can interact with a customer to inform them of the dates a performer is scheduled for, the ticket types that are available, and their prices. The chatbot can then make the booking for the customer...