Chatbots automate responses to questions and requests. There are many scenarios where chatbots can be used to enhance your organization's productivity. Some of the uses for chatbots are as follows:
- Customer support: Automation of customer support using a chatbot on a website. The chatbot can answer simple questions such as what are your opening hours?, when will my order be delivered?, and how do I return this item I purchased? Chatbots can deliver responses promptly and can easily be scaled during peak loads to handle multiple requests. Chatbots can also escalate to a human agent if necessary.
- Sales help: Chatbots can be used internally to support sales users by providing information on products, pricing, and availability.
- Ticket sales: A chatbot can interact with a customer to inform them of the dates a performer is scheduled for, the ticket types that are available, and their prices. The chatbot can then make the booking for the customer...