Book Image

Microsoft Power Platform Functional Consultant: PL-200 Exam Guide

By : Julian Sharp
Book Image

Microsoft Power Platform Functional Consultant: PL-200 Exam Guide

By: Julian Sharp

Overview of this book

The Power Platform Functional Consultant Associate (PL-200) exam tests and validates the practical skills of Power Platform users who are proficient in developing solutions by combining the tools in Power Platform and the Microsoft 365 ecosystem based on business needs. This certification guide offers complete, up-to-date coverage of the PL-200 exam so you can prepare effectively for the exam. Written in a clear, succinct way with self-assessment questions, exam tips, and mock exams with detailed explanations of solutions, this book covers common day-to-day activities involved in configuring Power Platform, such as managing entities, creating apps, implementing security, and managing system change. You'll also explore the role of a functional consultant in creating a data model in the Microsoft Dataverse (formerly Common Data Service). Moving ahead, you'll learn how to design the user experience and even build model-driven and canvas apps. As you progress, the book will show you how to manage automation and create chatbots. Finally, you'll understand how to display your data with Power BI and integrate Power Platform with Microsoft 365 and Microsoft Teams. By the end of this book, you'll be well-versed with the essential concepts and techniques required to prepare for the PL-200 certification exam.
Table of Contents (34 chapters)
Section 1: Introduction
Section 2: Microsoft Dataverse
Section 3: Power Apps
Section 4: Automation
Section 5: Power Virtual Agents
Section 6: Integrations

Best practices for chatbots

Chatbots can be abandoned if the user of the chatbot cannot obtain the responses they want. The purpose of a chatbot is to handle repetitive tasks and to lower the volume of issues that human agents must handle. If the chatbot cannot fulfill its purpose, then you will have unhappy customers.

You should make sure that you identify the correct reasons for using a chatbot. The best chatbots are clear about what their purpose is and try not to respond to all questions.

There are several principles for conversational AI that you should follow:

  • Transparency: A customer should know they are interacting with a bot. The purpose of the bot should be clear. The limitations of the bot should be stated.
  • Escalation to a human: It should be possible to seamlessly transfer to a human agent.
  • Limit the bot: Reduce the scope of the bot to its purpose.
  • Treat people fairly: Be aware of bias.
  • Respect privacy: Chatbots collect customer data, so make sure that this...