Book Image

Microsoft Power Platform Functional Consultant: PL-200 Exam Guide

By : Julian Sharp
Book Image

Microsoft Power Platform Functional Consultant: PL-200 Exam Guide

By: Julian Sharp

Overview of this book

The Power Platform Functional Consultant Associate (PL-200) exam tests and validates the practical skills of Power Platform users who are proficient in developing solutions by combining the tools in Power Platform and the Microsoft 365 ecosystem based on business needs. This certification guide offers complete, up-to-date coverage of the PL-200 exam so you can prepare effectively for the exam. Written in a clear, succinct way with self-assessment questions, exam tips, and mock exams with detailed explanations of solutions, this book covers common day-to-day activities involved in configuring Power Platform, such as managing entities, creating apps, implementing security, and managing system change. You'll also explore the role of a functional consultant in creating a data model in the Microsoft Dataverse (formerly Common Data Service). Moving ahead, you'll learn how to design the user experience and even build model-driven and canvas apps. As you progress, the book will show you how to manage automation and create chatbots. Finally, you'll understand how to display your data with Power BI and integrate Power Platform with Microsoft 365 and Microsoft Teams. By the end of this book, you'll be well-versed with the essential concepts and techniques required to prepare for the PL-200 certification exam.
Table of Contents (34 chapters)
Section 1: Introduction
Section 2: Microsoft Dataverse
Section 3: Power Apps
Section 4: Automation
Section 5: Power Virtual Agents
Section 6: Integrations

Configuring topics

A topic is a part of a conversation a customer has with a chatbot. You will need to create topics to handle each type of request your bot should handle. For instance, you might require a chatbot to respond to employee inquiries concerning travel and expenses.

You can start by collating a list of phrases that an employee might use and then grouping them into similar inquiries.

For example, you might collect the following sets of phrases for an organization's travel and expenses policies:

  • Accommodation: The policies for overnight hotel accommodation:
    • What level of hotel accommodation am I entitled to?
    • What else is included in my hotel stay?
  • Subsistence: The level of food and incidental expenses when working away from the office or home:
    • Is breakfast included in an overnight stay?
    • Can I claim for dinner?
    • Do I need a receipt for meals?
  • Car travel: Allowances for use of a vehicle when traveling to remote locations:
    • What is the mileage allowance for my car...