Book Image

Microsoft Power Platform Functional Consultant: PL-200 Exam Guide

By : Julian Sharp
Book Image

Microsoft Power Platform Functional Consultant: PL-200 Exam Guide

By: Julian Sharp

Overview of this book

The Power Platform Functional Consultant Associate (PL-200) exam tests and validates the practical skills of Power Platform users who are proficient in developing solutions by combining the tools in Power Platform and the Microsoft 365 ecosystem based on business needs. This certification guide offers complete, up-to-date coverage of the PL-200 exam so you can prepare effectively for the exam. Written in a clear, succinct way with self-assessment questions, exam tips, and mock exams with detailed explanations of solutions, this book covers common day-to-day activities involved in configuring Power Platform, such as managing entities, creating apps, implementing security, and managing system change. You'll also explore the role of a functional consultant in creating a data model in the Microsoft Dataverse (formerly Common Data Service). Moving ahead, you'll learn how to design the user experience and even build model-driven and canvas apps. As you progress, the book will show you how to manage automation and create chatbots. Finally, you'll understand how to display your data with Power BI and integrate Power Platform with Microsoft 365 and Microsoft Teams. By the end of this book, you'll be well-versed with the essential concepts and techniques required to prepare for the PL-200 certification exam.
Table of Contents (34 chapters)
Section 1: Introduction
Section 2: Microsoft Dataverse
Section 3: Power Apps
Section 4: Automation
Section 5: Power Virtual Agents
Section 6: Integrations

Extracting topics from existing content

Many organizations will have procedures, product information, frequently asked questions, and other information in documents or on websites. 

Power Virtual Agents can extract information and create topics with trigger phrases. Selecting Suggest topics from the top of the Topics page, as shown in Figure 16.1, will open a window where you can specify the URL to your content. 

You can only use online content. Files should be added to OneDrive or another cloud service to be used for suggested topics.

After you have extracted the content, you can review the suggested topics and add them to your chatbot.

If you are using Dynamics 365 Customer Service Insights, you can select the topics from within Customer Service Insights and add the topics and trigger phrases to your chatbot.

There are several topics that handle conversations, such as Greetings, Thank you, and Goodbye. These are system topics.