Book Image

Microsoft Power Platform Functional Consultant: PL-200 Exam Guide

By : Julian Sharp
Book Image

Microsoft Power Platform Functional Consultant: PL-200 Exam Guide

By: Julian Sharp

Overview of this book

The Power Platform Functional Consultant Associate (PL-200) exam tests and validates the practical skills of Power Platform users who are proficient in developing solutions by combining the tools in Power Platform and the Microsoft 365 ecosystem based on business needs. This certification guide offers complete, up-to-date coverage of the PL-200 exam so you can prepare effectively for the exam. Written in a clear, succinct way with self-assessment questions, exam tips, and mock exams with detailed explanations of solutions, this book covers common day-to-day activities involved in configuring Power Platform, such as managing entities, creating apps, implementing security, and managing system change. You'll also explore the role of a functional consultant in creating a data model in the Microsoft Dataverse (formerly Common Data Service). Moving ahead, you'll learn how to design the user experience and even build model-driven and canvas apps. As you progress, the book will show you how to manage automation and create chatbots. Finally, you'll understand how to display your data with Power BI and integrate Power Platform with Microsoft 365 and Microsoft Teams. By the end of this book, you'll be well-versed with the essential concepts and techniques required to prepare for the PL-200 certification exam.
Table of Contents (34 chapters)
Section 1: Introduction
Section 2: Microsoft Dataverse
Section 3: Power Apps
Section 4: Automation
Section 5: Power Virtual Agents
Section 6: Integrations

Adding greetings and other system topics

A Power Virtual Agents chatbot includes several system topics to improve the usability of your chatbot. For example, there are topics for Greetings, Goodbye, and Thank you

You cannot edit the trigger phrases for system topics.

Your chatbot uses the most appropriate topic based on user input. If the chatbot cannot determine which topic to use, then the chatbot will prompt the user again. If the chatbot still cannot determine the user's intent, then the chatbot will use the Escalate system topic.

You may want to handle the escalation differently by prompting the user with different questions to try and pinpoint their intent. To change the default escalation behavior, add a fallback topic.

Your chatbot will have multiple topics and Power Virtual Agents will choose the most appropriate topic by matching the phrase entered by the user with the trigger phrases in the topics. You will then start on the conversation path defined in the authoring...