Book Image

The 3CX IP PBX Tutorial

By : Robert Lloyd, Matthew M. Landis, Matthew M Landis
Book Image

The 3CX IP PBX Tutorial

By: Robert Lloyd, Matthew M. Landis, Matthew M Landis

Overview of this book

Traditional PBX systems have often been expensive and proprietary. With 3CX, you can now create an easy-to-use, complete, and cost-effective phone system on Microsoft Windows. This practical guide offers the insight that a reader needs to exploit the potential that 3CX has to offer.This practical hands-on book covers everything you need to know about designing, installing and customizing 3CX to create an all-inclusive phone system. It takes a real-world approach that walks you through all aspects of 3CX and its features. From installing the software, to backing things up, to understanding what hardware you need – this book covers it all.The 3CX IP PBX Tutorial will take you from knowing very little about VoIP to almost expert level with detailed how-tos on every aspect of 3CX. Starting with the basics, and covering the free version of 3CX as well as the more advanced features of the Enterprise version, you will learn it all.In other words, this book covers numerous topics such as installation and configuration of 3CX, choosing a VoIP Provider, integration of a trunk into 3CX, the commonly used 3CX hardware, and backing up your phone system.
Table of Contents (15 chapters)
The 3CX IP PBX Tutorial
About the Authors
About the Reviewer

Chapter 4. Call Control: Ring Groups, Auto-attendants, and Call Queues

Now that you have made it to Chapter 4, you should have your extensions all set up, or at least a couple of them. If you are unable to call extension-to-extension at this point, then you will need to go back to Chapter 3 and get that working before going any further.

Once your extensions are working, we can begin exploring call routing also called as call control. When someone calls from the outside world, what do you want to do with the call? How do you want your calls to get to an extension? Unless you want your calls to go directly to an extension, you will need to configure one or more of the following features:

  • Ring groups (also called Hunt groups in other PBX systems)

  • Digital Receptionists or Auto-attendants

  • Call by name (also called Dial by Name in some PBX systems)

  • Call queues

Let's get started!

Ring groups

Ring groups are designed to direct calls to a group of extensions so that a person can answer the call. An incoming...