Book Image

The 3CX IP PBX Tutorial

By : Robert Lloyd, Matthew M. Landis, Matthew M Landis
Book Image

The 3CX IP PBX Tutorial

By: Robert Lloyd, Matthew M. Landis, Matthew M Landis

Overview of this book

Traditional PBX systems have often been expensive and proprietary. With 3CX, you can now create an easy-to-use, complete, and cost-effective phone system on Microsoft Windows. This practical guide offers the insight that a reader needs to exploit the potential that 3CX has to offer.This practical hands-on book covers everything you need to know about designing, installing and customizing 3CX to create an all-inclusive phone system. It takes a real-world approach that walks you through all aspects of 3CX and its features. From installing the software, to backing things up, to understanding what hardware you need – this book covers it all.The 3CX IP PBX Tutorial will take you from knowing very little about VoIP to almost expert level with detailed how-tos on every aspect of 3CX. Starting with the basics, and covering the free version of 3CX as well as the more advanced features of the Enterprise version, you will learn it all.In other words, this book covers numerous topics such as installation and configuration of 3CX, choosing a VoIP Provider, integration of a trunk into 3CX, the commonly used 3CX hardware, and backing up your phone system.
Table of Contents (15 chapters)
The 3CX IP PBX Tutorial
About the Authors
About the Reviewer

Ring groups

Ring groups are designed to direct calls to a group of extensions so that a person can answer the call. An incoming call will ring at several extensions at once, and the one who picks up the phone gets control of that call. At that point, he/she can transfer the call, send it to voicemail, or hang up.

Ring groups are my preferred call routing method. Does anyone really like those automated greetings? I don't. We will of course, set those up because they do have some great uses. However, if you like your customers to get a real live voice when they call, you have two choices—either direct the call to an extension or use a ring group and have a few phones ring at once. To create a ring group, we will use the 3CX web interface. There are several ways to do this.

From the top toolbar menu, click Add | Ring Group. In the following screenshot, I chose Add | Ring Group:

The following screenshot shows another way of adding a ring group using the Ring Groups section in the navigation...