A Digital Receptionist (DR) is not a voicemail box; it's an automated greeting with a menu of choices to choose from. A DR will answer the phone for you if no one is available to answer the phone (directly to an extension or hunt group) or if it is after office hours.
You need to set up a DR unless you want all incoming calls to go to someone's voicemail. You will also need it if you want to present the caller with a menu of options. Let's see how to create a DR.
The first thing you need to do in order to create a DR is record a greeting. There are a couple of ways to do this. However, first let's create the greeting script. In this greeting, you will be defining your phone menu; that is, you will be directing calls to extensions, hunts, agent groups, and the dial by name directory. Following is an example:
Thank you for calling. If you know your party's extension, you may dial it at any time. Or else, please listen to the following options...