Book Image

The 3CX IP PBX Tutorial

By : Robert Lloyd, Matthew M. Landis, Matthew M Landis
Book Image

The 3CX IP PBX Tutorial

By: Robert Lloyd, Matthew M. Landis, Matthew M Landis

Overview of this book

Traditional PBX systems have often been expensive and proprietary. With 3CX, you can now create an easy-to-use, complete, and cost-effective phone system on Microsoft Windows. This practical guide offers the insight that a reader needs to exploit the potential that 3CX has to offer.This practical hands-on book covers everything you need to know about designing, installing and customizing 3CX to create an all-inclusive phone system. It takes a real-world approach that walks you through all aspects of 3CX and its features. From installing the software, to backing things up, to understanding what hardware you need – this book covers it all.The 3CX IP PBX Tutorial will take you from knowing very little about VoIP to almost expert level with detailed how-tos on every aspect of 3CX. Starting with the basics, and covering the free version of 3CX as well as the more advanced features of the Enterprise version, you will learn it all.In other words, this book covers numerous topics such as installation and configuration of 3CX, choosing a VoIP Provider, integration of a trunk into 3CX, the commonly used 3CX hardware, and backing up your phone system.
Table of Contents (15 chapters)
The 3CX IP PBX Tutorial
About the Authors
About the Reviewer

Digital Receptionist setup

A Digital Receptionist (DR) is not a voicemail box; it's an automated greeting with a menu of choices to choose from. A DR will answer the phone for you if no one is available to answer the phone (directly to an extension or hunt group) or if it is after office hours.

You need to set up a DR unless you want all incoming calls to go to someone's voicemail. You will also need it if you want to present the caller with a menu of options. Let's see how to create a DR.

Recording a menu prompt

The first thing you need to do in order to create a DR is record a greeting. There are a couple of ways to do this. However, first let's create the greeting script. In this greeting, you will be defining your phone menu; that is, you will be directing calls to extensions, hunts, agent groups, and the dial by name directory. Following is an example:

Thank you for calling. If you know your party's extension, you may dial it at any time. Or else, please listen to the following options...