Book Image

The 3CX IP PBX Tutorial

By : Robert Lloyd, Matthew M. Landis, Matthew M Landis
Book Image

The 3CX IP PBX Tutorial

By: Robert Lloyd, Matthew M. Landis, Matthew M Landis

Overview of this book

Traditional PBX systems have often been expensive and proprietary. With 3CX, you can now create an easy-to-use, complete, and cost-effective phone system on Microsoft Windows. This practical guide offers the insight that a reader needs to exploit the potential that 3CX has to offer.This practical hands-on book covers everything you need to know about designing, installing and customizing 3CX to create an all-inclusive phone system. It takes a real-world approach that walks you through all aspects of 3CX and its features. From installing the software, to backing things up, to understanding what hardware you need – this book covers it all.The 3CX IP PBX Tutorial will take you from knowing very little about VoIP to almost expert level with detailed how-tos on every aspect of 3CX. Starting with the basics, and covering the free version of 3CX as well as the more advanced features of the Enterprise version, you will learn it all.In other words, this book covers numerous topics such as installation and configuration of 3CX, choosing a VoIP Provider, integration of a trunk into 3CX, the commonly used 3CX hardware, and backing up your phone system.
Table of Contents (15 chapters)
The 3CX IP PBX Tutorial
About the Authors
About the Reviewer

Call queues

Another paid feature of 3CX is call queues. A call queue is a holding area for callers to wait until someone in the queue group is available to get the next caller. I'm sure everyone has been stuck in a queue for support.

Here's how it works. Callers have a support issue they need help with. They call your company and get connected to the Digital Receptionist. They dial 3 for support. If you have two people doing all the support calls for this product, then when callers dial 3, they get put in the queue. They will hear some music until one of the available support staff is off the phone. When the staff hangs up, callers will be transferred to their extension.

Let's create a queue! We can create a queue by using the usual method: Click Add | Call Queue on the menu toolbar as shown in the following screenshot:

Or, in the navigation pane on the left-hand side, click Call Queues, then on the right-hand side, click Add Queue as shown in the next screenshot:

Just like the DR and ring...