Controlling calls is an essential part of any phone system. Without call control, every incoming phone call would be sent directly to someone's extension. In this chapter, we looked at various ways to control and handle calls in the 3CX Phone System. We learned how to set up a ring group, DR, and one of those dreaded call queues.
We also learned how to set up the call by name option in the DR and learned how it works. Don't forget that this needs to be turned on in the Digital Receptionist menu, and the individual extensions need to be set up. In the Digital Receptionist greeting, give the caller some instructions on how it works.
Go set them up and test them out. When testing, make sure every option works. You do not want a caller to be stuck somewhere unable to do anything except hang up.
In the next chapter, we will discuss how to get those incoming calls connected to 3CX using a trunk.