Book Image

The 3CX IP PBX Tutorial

By : Robert Lloyd, Matthew M. Landis, Matthew M Landis
Book Image

The 3CX IP PBX Tutorial

By: Robert Lloyd, Matthew M. Landis, Matthew M Landis

Overview of this book

Traditional PBX systems have often been expensive and proprietary. With 3CX, you can now create an easy-to-use, complete, and cost-effective phone system on Microsoft Windows. This practical guide offers the insight that a reader needs to exploit the potential that 3CX has to offer.This practical hands-on book covers everything you need to know about designing, installing and customizing 3CX to create an all-inclusive phone system. It takes a real-world approach that walks you through all aspects of 3CX and its features. From installing the software, to backing things up, to understanding what hardware you need – this book covers it all.The 3CX IP PBX Tutorial will take you from knowing very little about VoIP to almost expert level with detailed how-tos on every aspect of 3CX. Starting with the basics, and covering the free version of 3CX as well as the more advanced features of the Enterprise version, you will learn it all.In other words, this book covers numerous topics such as installation and configuration of 3CX, choosing a VoIP Provider, integration of a trunk into 3CX, the commonly used 3CX hardware, and backing up your phone system.
Table of Contents (15 chapters)
The 3CX IP PBX Tutorial
About the Authors
About the Reviewer


Controlling calls is an essential part of any phone system. Without call control, every incoming phone call would be sent directly to someone's extension. In this chapter, we looked at various ways to control and handle calls in the 3CX Phone System. We learned how to set up a ring group, DR, and one of those dreaded call queues.

We also learned how to set up the call by name option in the DR and learned how it works. Don't forget that this needs to be turned on in the Digital Receptionist menu, and the individual extensions need to be set up. In the Digital Receptionist greeting, give the caller some instructions on how it works.

Go set them up and test them out. When testing, make sure every option works. You do not want a caller to be stuck somewhere unable to do anything except hang up.

In the next chapter, we will discuss how to get those incoming calls connected to 3CX using a trunk.