This chapter is all about the configuration options available in 3CX. It's these little configurations that give us a better, more professional, and easier-to-use phone system. In Chapter 4, Call Control: Ring Groups, Auto-attendants, and Call Queues, we discussed using call queues and using special Music on Hold (MOH) for creating custom waiting messages or announcements. We are going to discuss these features in detail and show you even more options that we can use. We are going to cover these topics:
Direct extension calling
Music on Hold (MOH) is already included in the phone system installation. It's a royalty free music file that sounds fine for most people. To create a custom sound, we will need to change the file. How do we get this new file? Read on!