Chapter 6. Configuration
This chapter is all about the configuration options available in 3CX. It's these little configurations that give us a better, more professional, and easier-to-use phone system. In Chapter 4, Call Control: Ring Groups, Auto-attendants, and Call Queues, we discussed using call queues and using special Music on Hold (MOH) for creating custom waiting messages or announcements. We are going to discuss these features in detail and show you even more options that we can use. We are going to cover these topics:
Hold music
Prompt sets
Dial plans
Direct extension calling
Music on Hold
Music on Hold (MOH) is already included in the phone system installation. It's a royalty free music file that sounds fine for most people. To create a custom sound, we will need to change the file. How do we get this new file? Read on!
Note
At the moment, the 3CX Phone System's Music on Hold will simply play one music file. There are no play lists, volume setting, auto-mixing, or other advanced Music...