Book Image

The 3CX IP PBX Tutorial

By : Robert Lloyd, Matthew M. Landis, Matthew M Landis
Book Image

The 3CX IP PBX Tutorial

By: Robert Lloyd, Matthew M. Landis, Matthew M Landis

Overview of this book

Traditional PBX systems have often been expensive and proprietary. With 3CX, you can now create an easy-to-use, complete, and cost-effective phone system on Microsoft Windows. This practical guide offers the insight that a reader needs to exploit the potential that 3CX has to offer.This practical hands-on book covers everything you need to know about designing, installing and customizing 3CX to create an all-inclusive phone system. It takes a real-world approach that walks you through all aspects of 3CX and its features. From installing the software, to backing things up, to understanding what hardware you need – this book covers it all.The 3CX IP PBX Tutorial will take you from knowing very little about VoIP to almost expert level with detailed how-tos on every aspect of 3CX. Starting with the basics, and covering the free version of 3CX as well as the more advanced features of the Enterprise version, you will learn it all.In other words, this book covers numerous topics such as installation and configuration of 3CX, choosing a VoIP Provider, integration of a trunk into 3CX, the commonly used 3CX hardware, and backing up your phone system.
Table of Contents (15 chapters)
The 3CX IP PBX Tutorial
About the Authors
About the Reviewer

Chapter 6. Configuration

This chapter is all about the configuration options available in 3CX. It's these little configurations that give us a better, more professional, and easier-to-use phone system. In Chapter 4, Call Control: Ring Groups, Auto-attendants, and Call Queues, we discussed using call queues and using special Music on Hold (MOH) for creating custom waiting messages or announcements. We are going to discuss these features in detail and show you even more options that we can use. We are going to cover these topics:

  • Hold music

  • Prompt sets

  • Dial plans

  • Direct extension calling

Music on Hold

Music on Hold (MOH) is already included in the phone system installation. It's a royalty free music file that sounds fine for most people. To create a custom sound, we will need to change the file. How do we get this new file? Read on!


At the moment, the 3CX Phone System's Music on Hold will simply play one music file. There are no play lists, volume setting, auto-mixing, or other advanced Music...