Book Image

The 3CX IP PBX Tutorial

By : Robert Lloyd, Matthew M. Landis, Matthew M Landis
Book Image

The 3CX IP PBX Tutorial

By: Robert Lloyd, Matthew M. Landis, Matthew M Landis

Overview of this book

Traditional PBX systems have often been expensive and proprietary. With 3CX, you can now create an easy-to-use, complete, and cost-effective phone system on Microsoft Windows. This practical guide offers the insight that a reader needs to exploit the potential that 3CX has to offer.This practical hands-on book covers everything you need to know about designing, installing and customizing 3CX to create an all-inclusive phone system. It takes a real-world approach that walks you through all aspects of 3CX and its features. From installing the software, to backing things up, to understanding what hardware you need – this book covers it all.The 3CX IP PBX Tutorial will take you from knowing very little about VoIP to almost expert level with detailed how-tos on every aspect of 3CX. Starting with the basics, and covering the free version of 3CX as well as the more advanced features of the Enterprise version, you will learn it all.In other words, this book covers numerous topics such as installation and configuration of 3CX, choosing a VoIP Provider, integration of a trunk into 3CX, the commonly used 3CX hardware, and backing up your phone system.
Table of Contents (15 chapters)
The 3CX IP PBX Tutorial
About the Authors
About the Reviewer

Call recording

Call recording is a great way to cover your backside. If you promised one thing and the customer expects something else, here is your proof. Recordings are also useful for training new customer service representatives or sales people. Record their calls and evaluate and educate them on how to do better. Or, if the call was perfect, use the call for training others.

There are some legal issues with recording calls. Some laws prohibit recording calls without the other person knowing it. Some laws require a "beep" tone every minute so that you know the call is still being recorded. Check your local laws before recording any call.

Call recording can be done in a couple of ways once you purchase a license. On the 3CX VoIP Phone software, there is a Record button. There is also a Record button on Snom phones. Both do the same thing, which is starting and stopping the recording of the calls.