Book Image

The 3CX IP PBX Tutorial

By : Robert Lloyd, Matthew M. Landis, Matthew M Landis
Book Image

The 3CX IP PBX Tutorial

By: Robert Lloyd, Matthew M. Landis, Matthew M Landis

Overview of this book

Traditional PBX systems have often been expensive and proprietary. With 3CX, you can now create an easy-to-use, complete, and cost-effective phone system on Microsoft Windows. This practical guide offers the insight that a reader needs to exploit the potential that 3CX has to offer.This practical hands-on book covers everything you need to know about designing, installing and customizing 3CX to create an all-inclusive phone system. It takes a real-world approach that walks you through all aspects of 3CX and its features. From installing the software, to backing things up, to understanding what hardware you need – this book covers it all.The 3CX IP PBX Tutorial will take you from knowing very little about VoIP to almost expert level with detailed how-tos on every aspect of 3CX. Starting with the basics, and covering the free version of 3CX as well as the more advanced features of the Enterprise version, you will learn it all.In other words, this book covers numerous topics such as installation and configuration of 3CX, choosing a VoIP Provider, integration of a trunk into 3CX, the commonly used 3CX hardware, and backing up your phone system.
Table of Contents (15 chapters)
The 3CX IP PBX Tutorial
About the Authors
About the Reviewer

Integrating 3CX and Openfire

The first step in tying 3CX and Openfire together will be adding some plugin to the Openfire server, so let's log in to the Administrator Console.


For the plugin installation, the Openfire server needs to have Internet access.

Now click on Plugins | Available Plugins. Then install the Client Control and SIP Phone Plugin, as shown in the following screenshot:

Let's verify that the plugin is installed by clicking on Plugins:

Now, we will create the mappings between Openfire and 3CX by clicking on Server | Phone | SIP Settings, as shown in the following screenshot. Set the SIP server to the IP address of your 3CX server. The default voicemail number in 3CX is 999, so let's set Voice Mail Number to 999. We can now click on Update Settings:

Next, we will map the Openfire users to 3CX extensions by clicking on SIP Phone Mappings and then Add New Mapping, as shown in the following screenshot. In XMPP username, enter the Openfire user and in the SIP username...