The whole notion of aligning with corporate strategy means that the corporate strategy must be known and documented. In the previous chapter, we introduced balanced scorecard as the vehicle for developing and communicating corporate strategy. The next step is to develop a balanced scorecard for the governance of the enterprise IT.
Next, we sit with the CIO and Chief Security Officer of Infission Corporation. We establish a set of goals tuned for the IT operations that are in concert with the objectives that we set for the enterprise as a whole.
Prioritize projects that align with business objectives
Provide world class customer support