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Practical Change Management for IT Projects

By : Emily Carr
Book Image

Practical Change Management for IT Projects

By: Emily Carr

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Practical Change Management for IT Projects
Emily Carr
Mar, 2014 | 170 pages
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Table of Contents (12 chapters)
Practical Change Management for IT Projects
Practical Change Management for IT Projects
Credits
Credits
About the Author
About the Author
About the Reviewers
About the Reviewers
Preface
Preface
Free Chapter
1
What is Change Management?
What is Change Management?
Exercise – defining success
The Pillars of Change
Why Change Management is important to project success
Change Management and the project team
Exercise – team integration
Exercise – supporting Change Management
Summary
2
Establishing the Framework for Change
Establishing the Framework for Change
Remembering the emotional side of change
Integrating beyond your project team
Organization design
Who is your Human Resources partner?
Are job descriptions going to change?
Exercise – updating job descriptions
Sample solution
Do you have the right number of people with the skills of the future?
How will your run team be structured?
What will your support organization look like?
Summary
3
Building Sponsorship for the Change
Building Sponsorship for the Change
Why do we need a change network?
Steering committee
Executive sponsors
Change Agents
Super users
A final note on sponsors
Summary
4
Managing Your Stakeholders
Managing Your Stakeholders
Conducting a stakeholder analysis
The change curve
Understanding the stages of change
Surviving the Valley of Despair
Conducting a change impact assessment
Including end users in the change process
Working with the project team
Summary
5
Communicating the Change
Communicating the Change
The importance of two-way communication
Push versus pull communication
Breaking through the noise
Conducting an audience analysis
Conducting a vehicle analysis
Communication messages by project phase
Gathering feedback
Creating the communication plan
Writing good communication
Summary
6
Using Training to Prepare Your Stakeholders
Using Training to Prepare Your Stakeholders
The importance of training
Building knowledge through blended learning
Identifying your training audience
Gathering training input
Planning for training development
Planning for training delivery
Evaluating participants
Building continuous improvement into training
Developing a sustainable training program
Summary
7
Ready, Set, Change
Ready, Set, Change
Putting it all together – consolidating your templates
Top tips by chapter
Spreading the word about Change Management
Summary

Top tips by chapter

Now that you've reviewed the information in each template and thought about how they all fit together, it's time to put together your detailed, integrated Change Management plan. As you do, keep in mind my top three tips from each chapter, explored in the following sections.

Chapter 1 – What is Change Management?

  • More than 50 percent of projects fail to meet all of their objectives. A strong Change Management program greatly increases your project's chance of success.

  • The Five Pillars of Change are: Sponsorship, Stakeholder Management, Training, Communication, and Organization Design. The activities in these five pillars are highly integrated.

  • The Change Management team cannot work in silo. You must be integrated with the other project teams to be successful.

Chapter 2 – Establishing the Framework for Change

  • Remember that people have both an intellectual and an emotional side. To help them adopt change, you must appeal to both.

  • Help your project integrate with other departments...

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