As we discussed in the first chapter, it's important to remember that the direction/consultation axis is a spectrum or continuum, and not just two poles. In any situation, you need to decide where on the continuum you want to position yourself. Different scenarios—and different employees—will necessitate a different mix or balance between the two poles.
Direction –––––––––––––––––––––––– Consultation
As a general rule, it's better to hear what people have to say unless you've got a good reason not to. In other words, consult whenever you can; don't be directive unless you have to be.
How do you know when you should be more directive and when you should be more consultative? There's no simple formula; every situation is different, and every situation is complex. Having said that, though, here are a few rules of thumb.
Consider being more directive when:
You have a tightly defined objective that has to be met
You have a tight deadline...