The purpose of collecting metrics is not merely to understand the past or sit on one's laurels but to learn, take suitable actions and bring about the future. The question, therefore, is obvious: how do we use the metrics? How do we improve ourselves with these metrics?
The first step is to take stock as to where we stand. The path to any destination can only be determined with reference to a starting point, that is, if anyone asks "How do I get to your location?", the counter question should be, "Where are you coming from?" When we know how productive, effective, efficient, punctual and dependable we are (or not), we can determine which traits we need to change or improve, set targets to meet and take steps to bring about the change or improvement.
Dr. Eliyahu Goldratt created a three-step change process. The steps involve answering the questions:
What should you change?
What should it be changed to?
How can you bring about the change?
Using the metrics described earlier, the...