Whether you are a manager managing a conflict or someone caught in a conflict situation, it helps to have a variety of skills and options to manage these situations.

Think back to any recent conflicts: maybe you could not finish your job because someone else did not complete theirs, or you have been approaching your work creatively but it has not received as you had hoped by a target driven manager, or your educational background and life experiences are not being tolerated by a co-worker.

Keep these disagreements in mind as you answer the following statements with only one of the words in the Scale of Words. The more honest you answer, the clearer your understanding of how you generally approach conflict will be and more options for the future.