"Successful leaders manage conflict; they don't shy away from it or suppress it but see it as an engine of creativity and innovation. Some of the most creative ideas come out of people in conflict remaining in conversation with one another rather than flying into their own corners or staking out entrenched positions. The challenge for leaders is to develop structures and processes in which such conflicts can be orchestrated productively." | ||
| --Ronald Heifetz and Marty Linsky, authors, The Practice of Adaptive Leadership | ||
Given people have different needs, styles, perceptions, and values, many times we have to expect conflict. But we can also resolve the conflict in a healthy way. When there is no resolution and feelings fester or when the resolution is disagreeable in some way, it cannot be called healthy.
Healthy conflict resolution can benefit individuals as well as the organization.