Book Image

Communication Toolkit for Introverts

By : Patricia Weber
Book Image

Communication Toolkit for Introverts

By: Patricia Weber

Overview of this book

Table of Contents (15 chapters)
Communication Toolkit for Introverts
Credits
About the Author
About the Reviewer
Preface

How to use a collaborative conflict style to negotiate


We can view negotiation as either competitive or collaborative. But in reality, negotiating is more like a tide with ebbs and flows. As the process flows, we will have to flow with it.

There are advantages introverts have in negotiating when we recognize certain traits we have and step them up to use in our everyday business negotiations. Getting to Yes, by Roger Fisher, William Ury, and Bruce Patton, is possibly the most referenced book for anyone who wants to negotiate in a collaborative way. Getting to Yes identifies a collaborative type of negotiation, with four specific points to use to best advance this kind of negotiation. We will explore these now.

People – separate people from the problem

After being a retail store manager for three years, my responsibilities and role changed. The two managers I reported to never addressed what this meant in terms of the next steps or even compensation. After almost three years in my first managerial...