Book Image

Workshop in a Box: Communication Skills for IT Developers

By : Abhinav Kaiser
Book Image

Workshop in a Box: Communication Skills for IT Developers

By: Abhinav Kaiser

Overview of this book

Table of Contents (13 chapters)
Workshop in a Box: Communication Skills for IT Professionals
Credits
About the Author
About the Reviewer
Preface

Forms of written communication


E-mails, instant messaging, marketing material, blogs, documents, process maps, signs, and reports are various written mediums for communicating information. They convey one or more of the four forms of written communication that is used in the IT field on a day-to-day basis. Each form has its place, and every form is framed in such a way that it will communicate the required information and in the tone that the communication form demands.

While you discuss the individual forms of communication, to relate directly to the work performed in your organization, you can cite communication examples that fall under different forms.

Action-focused communication

In action-focused communication, the content is aimed at getting things done. The style is direct and the emphasis is on producing results. This form of communication must be used in an active voice to emphasize the actions to be performed, and the energy that propels this forward. Along with actions, it can be...