Book Image

Workshop in a Box: Communication Skills for IT Developers

By : Abhinav Kaiser
Book Image

Workshop in a Box: Communication Skills for IT Developers

By: Abhinav Kaiser

Overview of this book

Table of Contents (13 chapters)
Workshop in a Box: Communication Skills for IT Professionals
Credits
About the Author
About the Reviewer
Preface

Listening – core of communication


Listening is the core of communication. If there is no listening involved, it is no longer communication. Instead, it merely becomes an act where the words you speak hit the walls and the flooring, and go into oblivion. If there is no listening involved, there is no recipient. In communication, you need to have both the communicator and recipient for it to happen.

When people speak, do you hear them or do you listen to them? When you hear people speak, you are basically acknowledging the words that are being said. Period. When you listen to people speak, you make sense of the things stated, the way it was delivered, and decipher the hidden meaning.

The truth is that we are taught in schools to read and write, but not to listen. Society judges us on the basis of what and how we speak, so we tend to do more speaking but not listening, which potentially fuels speaking.

It is a well-known fact that people who are good with relationships and rapport with other people...