Book Image

Pocket CIO – The Guide to Successful IT Asset Management

By : Phara McLachlan
Book Image

Pocket CIO – The Guide to Successful IT Asset Management

By: Phara McLachlan

Overview of this book

This book is a detailed IT Asset Management (ITAM) guidebook with real-world templates that can be converted into working ITAM documents. It is a step-by-step IT Asset Management manual for the newbies as well as the seasoned ITAM veterans, providing a unique insight into asset management. It discusses how risk management has changed over time and the possible solutions needed to address the new normal. This book is your perfect guide to create holistic IT Asset Management and Software Asset Management programs that close the risk gaps, increases productivity and results in cost efficiencies. It allows the IT Asset Managers, Software Asset Managers, and/or the full ITAM program team to take a deep dive by using the templates offered in the guidebook. You will be aware of the specific roles and responsibilities for every aspect of IT Asset Management, Software Asset Management, and Software License Compliance Audit Response. By the end of this book, you will be well aware of what IT and Software Asset Management is all about and the different steps, processes, and roles required to truly master it.

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Table of Contents (13 chapters)
Title Page
Title Page
Dedication
Dedication
Packt Upsell
Packt Upsell
Contributors
Contributors
Preface
Preface
Free Chapter
1
ITAM – It's Not Just IT's Problem or Function
ITAM – It's Not Just IT's Problem or Function
Key benefits of ITAM
What are we getting out of the IT investment?
The challenge of IT
Cost management
Why finance executives need to pay attention
Management No-Go on ITAM
Summary
2
ITAM Strategy and Plan
ITAM Strategy and Plan
Are you ready for the evolution?
Key initiatives that lay your foundation
ITAM fundamentals
Defining what ITAM is
The ITAM lifecycle
Summary
3
The New Risk Management
The New Risk Management
Policies, processes, and procedures
Summary
4
What is SAM?
What is SAM?
Software, license, contracts, money pit
Successful Implementation of SAM programs
Alphabet Soup - ITIL, ISO
How Software Asset Management reduces risk and exposure
Contract coverage
Summary
5
Understanding and Surviving Software License Compliance Audits
Understanding and Surviving Software License Compliance Audits
Reducing impact
Understanding the risks of non-compliance
The audit response plan – steps to take when the gotcha letter arrives
What's your level of non-compliance risk?
A special look at the Vendor/Auditor License Compliance Review process
Frequently asked questions
Summary
6
ITAM Tools – What Should You Look For?
ITAM Tools – What Should You Look For?
Determining your current needs and future needs
Asset management versus asset tracking
An ideal asset management solution
ITAM is more than hardware and IT
The importance of metrics – how to measure ITAM success
Summary
7
Increasing ITAM Program and Project Success Rates using Change Management
Increasing ITAM Program and Project Success Rates using Change Management
Don't make ITAM the red-headed stepchild during change management
Change management thinking and change management models
Summary
8
Now What?
Now What?
Scenarios
Changing the pace
Software VRA™ real outcomes
Challenges or risks you should anticipate with regards to your program
Summary

The ITAM lifecycle

The IT asset management lifecycle covers the period from initial request for an item through procurement, delivery, stocking, deployment, monitoring, support, installation (as well as all moves, adds, or changes in location), upgrades, reuse, termination, disposal, and replacement. This lifecycle is sometimes referred to as cradle to the grave:

The ITAM lifecycle

Note

Lifecycle status: this is the functional lifecycle a particular asset is at the moment, and if it's capable of providing its intended value. This is the foundational measurement for reconciling the asset's planned use versus actual use.This is the most important and the most neglected asset data point. When you know the current lifecycle state of an asset at any moment in time, you can efficiently plan IT update/replacement, budget, IMACD (Install, Move, Add, Change and Disposal), and procurement activities.

Six major components that form the IT Asset Management Lifecycle are as follows:

  • Identification of Asset...
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