Whenever SAM comes up, we hear a lot about concepts, methodologies, standards, best practices, and the like. Certain acronyms crop-up time and again - especially ITAM, ITIL, and ISO. The fact is, this could get extremely confusing, and the descriptions of each sound similar, or even the same, with much overlap. While there is some overlap among them, they each have an important purpose. Whether an enterprise adopts one or more of these standards, it is always wise to know something about them.
Information Technology Infrastructure Library (ITIL), is a set of concepts and practices for IT service management, IT development, and IT operations. ITIL provides descriptions of IT practices and comprehensive checklists for implementing certain IT activities, such as SAM. ITIL/SAM is the entire infrastructure and processes necessary for the effective management, control, and protection of the software assets within an organization, through all stages of their...