Metrics are a critical factor for ITAM success. You must measure your progress on a consistent basis. The ongoing measurement and comparison enables organizations to track progress and expose opportunities for improvement. In addition, metrics enable an organization to quantify and demonstrate value. You can set metrics by quantity, financial, compliance, quality, and duration.
Focus on developing measures and metrics that serve core business objectives, support proactive risk management, and enable real assessment of the effectiveness and value of your ITAM program, processes, and tools.
The tables in each of the following sections are organized to enable the assignment of each selected measure or metric to an associated business driver. This is just an example:
Assignment of metric to associated business driver