In this chapter, our intention was to understand about the changing expectations of the new age workforce that when not catered to, leads to employee disengagement. Having analyzed the root causes, we learnt about driving employee engagement the SMART way. Further, we illustrated that gamification can act as a catalyst to attain and sustain the highest degree of engagement levels.

In the next chapter, we will learn how to apply gamification within the organizational business processes to increase employee engagement.