Book Image

Office 365 Essentials

By : Nuno Arias Silva
Book Image

Office 365 Essentials

By: Nuno Arias Silva

Overview of this book

Office 365 is suite of advanced collaboration tools used by many well known organizations and their system administrators. This book starts with an introduction to Office 365 and its basic fundamentals. Then we move towards workload management and deployment. You will delve into identities, authentications, and managing office 365. We also cover concepts such as collaboration with Microsoft teams and tools such as Delve and Skype for collaboration. Towards the end of the book, you'll master monitoring and security concepts. By the end of this book, you will have hands-on experience working with Office 365 and its collaboration tools and services
Table of Contents (16 chapters)
14
Monitoring and Support

Service change management process

In each phase, keep in mind that it is a part of a whole cycle, and you need to stick to the following phases:

  • Plan: In the plan phase you can have several tasks to do:
    • Capture: What information is needed for the phase based on the process, such as requirements, needs, and the people involved.
    • Classify: You classify the changes with priorities and risks and measure indicators of your phase.
    • Discuss: You discuss things with your peers and sponsors, so that all people that are in the process can be involved and approve the plan to be a success. It is not the most critical, but still a very important part, of the plan.
  • Deploy: In the deploy phase you can have several tasks to do:
    • Rings: Verify the availability of the rings of the phase that you are deploying based on the roadmap. That will allow you to know what is going to happen during your...