In some cases, we may end up not meeting some functionality, because the cost of building is too high. Yet not building something might have a negative effect on the product experience. For instance, providing an unsubscribe option in a user's profile might involve higher development effort. This might increase the rank of this card from three to five (on a scale of ten). So, we decide that this is not the most critical functionality to build at the moment. The success criteria are not dependent on the ability to unsubscribe, but compliance requires us to offer the option. So, we are incurring a risk by not providing this option. We have to agree to invest in the cost of building this option the perfect way, or decide to incur the risk, or find a simpler way to do this. We further refine our journey as the most valuable experience, as shown here:
Users can sign up on the website (desktop and mobile), receive the newsletter by email, and unsubscribe offline...