Book Image

JIRA 6.x Administration Cookbook

By : Patrick Li
Book Image

JIRA 6.x Administration Cookbook

By: Patrick Li

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JIRA 6.x Administration Cookbook
Patrick Li
Jul, 2014 | 260 pages
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Table of Contents (16 chapters)
JIRA 6.x Administration Cookbook
JIRA 6.x Administration Cookbook
Credits
Credits
About the Author
About the Author
About the Reviewers
About the Reviewers
www.PacktPub.com
www.PacktPub.com
Preface
Preface
Free Chapter
1
JIRA Server Administration
JIRA Server Administration
Introduction
Installing JIRA for production use
Upgrading JIRA with an installer
Upgrading JIRA manually
Migrating JIRA to another environment
Setting up the context path for JIRA
Setting up SSL
Installing SSL certificates from other applications
Resetting the JIRA administrator password
Generating test data in JIRA
Anonymizing JIRA exports
2
Fields and Screens
Fields and Screens
Introduction
Creating a new custom field
Creating separate select options for different projects
Making a field required
Making the assignee field required
Hiding a field from view
Choosing a different field renderer
Creating a new field configuration
Creating a new screen
Removing the none option
Adding help tips to custom fields
Using JavaScript with custom fields
Creating custom field with custom logic
3
JIRA Workflows
JIRA Workflows
Introduction
Creating a new workflow
Adding screens to workflow transitions
Using common transitions
Using global transitions
Restricting the availability of workflow transitions
Validating user input in workflow transitions
Performing additional processing after a transition is executed
Rearranging the workflow transition bar
Restricting the resolution values in a transition
Preventing issue updates in selected statuses
Making a field required during workflow transition
Creating custom workflow transition logic
Sharing workflows with workflow bundles
4
User Management
User Management
Introduction
Creating a new user
Inviting a new user to sign up
Enabling a public user sign up
Managing groups and group membership
Managing project roles
Managing default project role memberships
Deactivating a user
Integrating and importing users from LDAP
Integrating with LDAP for authentication only
Integrating with Atlassian Crowd
Integrating with another JIRA instance for user information
Enabling JIRA as a user repository
Setting up single sign-on with Crowd
Setting up a Windows domain single sign-on
5
JIRA Security
JIRA Security
Introduction
Granting access to JIRA
Granting JIRA System Administrator access
Controlling access to a project
Controlling access to JIRA issue operations
Setting up issue-level permissions
Restricting access to projects based on reporter permissions
Setting up password policies
Capturing electronic signatures for changes
Changing the duration of the remember me cookies
Changing the default session timeout
6
E-mails and Notifications
E-mails and Notifications
Introduction
Setting up an outgoing mail server
Sending e-mails to users from JIRA
Sending notifications for issue updates
Creating custom events
Creating custom e-mail templates
Disabling outgoing notifications
Creating mail handlers to process incoming e-mails
Setting up a project-specific From address
7
Integrating with JIRA
Integrating with JIRA
Introduction
Integrating Atlassian applications via application links
Integrating JIRA with Confluence
Integrating JIRA with other JIRA instances
Integrating JIRA with Bamboo for build management
Integrating JIRA with Stash
Integrating JIRA with Bitbucket and GitHub
Integrating JIRA with HipChat
Creating navigation links with other applications
Integrating JIRA with Google Drive
Using JIRA webhooks
8
JIRA Administration
JIRA Administration
Introduction
Troubleshooting notifications
Troubleshooting permissions
Troubleshooting field configurations
Running JIRA in safe mode
Importing data from other issue trackers
Importing data from CSV
Checking data integrity in JIRA
Automating tasks in JIRA
Running scripts in JIRA
Switching user sessions in JIRA
Working with JIRA from the command line
Viewing JIRA logs online
Querying the JIRA database online
Tracking configuration changes
9
JIRA Customizations
JIRA Customizations
Introduction
Creating new issue types
Setting up different issue types for projects
Creating new resolutions
Creating new priorities
Adding language support for the JIRA interface
Using the InProduct translation
Translating JIRA contents
Cloning JIRA projects
Migrating JIRA configurations
Creating announcements in JIRA
Managing shared filters and dashboards in JIRA
Index
Index

Creating mail handlers to process incoming e-mails

JIRA is not only able to send mails to users, but also to poll and process e-mails, and it can create issues or add comments to the existing issues. When set up correctly, this can be a powerful way to let your users interact with JIRA.

In this recipe, we will set up JIRA to poll incoming mails so that it can create new issues and add comments to the existing issues. This is useful in a help desk scenario where customers can write e-mails to the company's support e-mail address and let JIRA automatically create issues from them.

Getting ready…

Since JIRA will be polling e-mails from an inbox, you need to have its connection details, including:

  • What protocol does it support? (for example, POP or IMAP)

  • Authentication details

How to do it…

The first step to configure JIRA to process incoming e-mails is to set up the inboxes that JIRA will use to poll e-mails from:

  1. Navigate to Administration | System | Incoming Mail.

  2. Click on the Add POP/IMAP mail server...

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