The objective of the Control stage is to ensure that the improvements obtained in the previous stage are sustained and the lessons learnt are shared with the rest of the organization.
The key deliverables of the Control stage are:
Process monitoring plan
Control charts
Project documentation
Let's look at these deliverables in detail.
Without proper control mechanisms in place, a process can sometimes to slip back to its original state. Process control refers to a system of activities that helps to maintain the performance of the process in line with customer needs and drives the ongoing process improvement. It also helps to ensure uniform communication across process groups. A lack of uniform communication may lead to inconsistent outputs and rework efforts.
A Process management chart is a tool for process monitoring. The following diagram shows a process management chart:
It consists of three parts:
Standardizing and documenting: As shown in...