Think about this "other" perspective that you have found. How might it translate to improved business relationships?
When we are able to cut through the noise, focus on the conversation, and listen to get better meaning, both employee and manager will find benefits for any relationship, in their personal life as well as business.
How many times have you possibly sat in a workshop in which you already knew a good deal about the topic? Maybe even to the degree you thought, "Geez, I could be talking to these folks about this." These are times when we want to use our best listening skills. When we listen we increase our knowledge and understanding.
Regardless of how much we know, when we listen to others, we almost always learn something. There has never been a workshop or seminar I have not walked away from with either new piece of information or a new angle on information I already had. Even when it does not feel like we are learning...