Communication is a major risk affecting IT organizations worldwide. To mitigate it, employees need to be trained on various aspects of communication, the dos, don'ts, etiquettes and other related areas of study. Since the recession of early 2000s, organizations are looking to cut costs, and increase productivity to survive in the competitive IT market. One of the areas where most organizations have stopped funding is in the training function. These days, companies expect employees to self-learn and apply the results at work. The days of companies sponsoring and nurturing employees are long gone. This is precisely the area where this book comes into play. It benefits organizations to run their own training sessions with minimal preparation, and employees are treated to valuable on-the-job training that is relevant to the work they perform and the knowledge gained here can boost their performance and thrust their careers into new horizons. This book can be used:
As a training guide: Due to the decentralized learning functions in companies, we have designed this guide for team managers to act as trainers who can impart the knowledge contained in this book. This guide consists of exercises that trainers can readily apply at the end of sessions, and incorporated exercises provide thought-provoking topics that will help teams come together and brainstorm ideas discussed in the book.
As a self-study material: The book can also be used as self-help study material. Employees can read and understand the material on their own, perform individual exercises, and get together at least once a week to discuss the topics. The uncomplicated flow and structure of this guide can be just as easily digested by the employees themselves. And, it could potentially be as effective as a trainer led course as long as they work on the exercises and discuss the topics as a group.