In this chapter, we have moved from the official policies and processes that govern communication in an organization, to the individual skills that are integral for communication in everyday scenarios. They may seem like completely separate things, but in the workplace they are closely related.
As this chapter ends, you should have an understanding of the following:
Organizational hierarchy based on the pyramid and how communication binds them together
The term governance and its importance in organizations
The policy document and what it consists of
The relationship between a policy and a process
An understanding of a process and its applicability in communication
The importance of the feedback mechanism
7 Cs of communication:
Completeness
Conciseness
Consideration
Concreteness
Courtesy
Clearness
Correctness
Various types of communication:
Verbal
Nonverbal
Communication styles:
Dominance
Influence
Steadiness
Compliance
The need for rapport and relationships for building effective communication channels...